FAQ

What web browser should I use?

We recommend using one of the following:

My model is lagging, what can I do?

First of all, upgrade your graphics drivers.

Windows

1. Right-click on your Desktop and go to Display Settings, then under Display click on Graphics settings.
2. Turn on Hardware-accelerated GPU scheduling. Add your preferred browser by clicking Browse to ensure it's always set to High performance.

Mac OS

If you are running on a laptop, please ensure Low Power Mode is turned off. Low Power Mode can significantly affect the performance of your computer.

1. Launch System Preferences.
2. Select the Battery pane.
3. In the left column, click Battery. Ensure the box for Low power mode is unchecked.

How can I boost FPS/smooth performance in my web browser?

Chrome

1. Type chrome://flags in the address bar.
2. Look for Override software rendering list → #ignore-gpu-blacklist.
3. Enable it.
4. Restart Chrome.

Edge

1. Type edge://settings/system in the address bar.
2. Find and enable "Use hardware acceleration when available".
3. Enable it.
4. Restart Edge.

Firefox

1. Type about:config in the address bar.
2. Search for layers.acceleration.force-enabled
3. Double-click to change the value from false to true.
4. Restart Firefox.

Safari

GPU is generally enabled by default in Safari.

1. From the menu bar, click Safari and then select Preferences.
2. Select the "Websites" tab.
3. Select WebGL from the list on the left side of the window (you will only see this option if WebGL has been disabled in your browser).
4. If you see the Moicon cloud app URL listed on the right, select "Allow" from the drop-down menu.
5. If you don't see the Moicon cloud app URL listed, look for "When visiting other websites" in the lower-right corner, and select "Ask" or "Allow" from the drop-down menu.

Alt+Tab causes a selection window box.

To return to the previous state, press Alt twice to get rid of the box select. Or you can simply reload the page.

I can't zoom in or out as much as I used to.

To return to the previous state, double-click on an object.

The latest changes are not reflected in my project, how do i refresh it?

Make sure to clear the cache in your browser.

In most browsers you can usually clear cache by pressing Ctrl + Shift + R on Windows, or Cmd + Shift + R on Mac.

Sections are not loading, what can I do?

A common cause for this issue is to have uploaded model files with incorrect names during the creation of a new project.

Make sure that during creation of a new project you uploaded files with the names model.gltf and model.bin. Using different names can interrupt the process of translating files into a 3D model.