Frequently Asked Questions
What is Moicon?
Moicon is a platform meant to empower a new era of creativity for manufacturers and building owners. We make it easy for anyone to upload their 3D buildings and facilities for immersive and interactive use.
Moicon allows users to transact in confidence using our realtime 3D viewer. Our technology is integrated with most major 3D extensions. We're compatible with all the major browsers.
What can I do with Moicon?
- Accelerate your existing online workflows or create new solutions
- Helps streamline the complexities of manufacturing, engineering, and construction industries by connecting players, components, and processes
- Centralize your data and connect it to all points of the industry supply chain, empowering you to transform the manufacturing process
- Create digital experiences that access any kind of design and engineering data—virtually anywhere, any time
- Scale as your customers’ needs change or as you innovate
- Improve existing software or build new, custom solutions using industry-standard web technologies
Who is Moicon for?
Moicon helps companies in the building, engineering, construction, and manufacturing industries. Moicon help them address challenges by enabling the development of customized, scalable solutions that meet the digital needs of tomorrow.
How is Moicon different than other SaaS (Software as a Service) offerings?
Moicon is the only SaaS combining modern gaming technologies in an unique manner to establish a web-based solution for manufacturing and building needs.
Login and password
Your credentials will be sent out to the e-mail given during the payment process for the Moicon application license.
How to load my files?
After log in in the left upper corner of the Moicon app you will find a "load model" button. Click on it and browse your computer to load the desired model.
Account / Billing
Do you accept other payment methods besides PayPal?
Not exactly. Currently, PayPal is Moicon’s only payment processor. However, we can sometimes make an exception for a Moicon membership plan via wire. The only requirement is that the purchase must be an annual plan commitment. If you’re interested, message us.
How can I request an invoice for my payment?
You can request an invoice for your paid Moicon membership. Or you should be able to request or find those through your PayPal dashboard.
Trust & Safety
How is security/data privacy ensured?
We build security into our products by following secure development practices throughout the product lifecycle. By doing so, Moicon creates products that are more resilient to threats and makes it harder for attackers to develop exploits, which helps us protect our customers and their assets.
Uploading / Viewing
How do I know if my model is too large/complex?
Good question! For recommendations on optimizing your uploaded model on Moicon, see Viewer Performance.