Frequently Asked Questions

Moicon is a platform meant to empower a new era of creativity for manufacturers and building owners. We make it easy for anyone to upload their 3D buildings and facilities for immersive and interactive use.

Moicon allows users to transact in confidence using our realtime 3D viewer. Our technology is integrated with most major 3D extensions. We're compatible with all the major browsers.

In theory, all you need to do is upload your 3d model to Moicon through our encrypted user portal and sit back while our services translate and upload your Digital Twin to the encrypted server, hosted in a certified AWS-environment.

However – before that, we believe the reason you're researching to apply a Digital Twin to a certain use case is to optimize, simulate or monitor certain or several processes. The user's real-world insight is vital to overcome the users real-world challenges, whereas Moicon™ is the virtual tool helping the organization organize their data so that they can plan, operate, service & maintain their buildings to achieve goals and drive KPI's up.

The difference between annual and monthly billing is the frequency with which Moicon invoices are sent to the given billing information. More information about our plan alternatives can be found on our price page.

Monthly billing

Subscriptions charged on a monthly basis are charged on the same day each month for as long as the subscription is current.

You have the option to cancel your account at any time, with the cancellation taking effect on the following payment date.

Annual billing

When you sign up for annual billing, you will be charged once for the remainder of the year and will not be charged again until the end of the year.

You will receive a discount if you choose the annual billing period over the monthly payment cycle.

We build security into our products by following secure development practices throughout the product lifecycle. By doing so, Moicon creates products that are more resilient to threats and makes it harder for attackers to develop exploits, which helps us protect our customers and their assets.

More details at Security Privacy

We recommend using one of the following:

• Chrome
• Edge
• Firefox
• Safari
• Other Chromium based web browser
  

First of all upgrade your graphics drivers.

In Windows 10:

• RMB click on your desktop -> 'Display Settings' -> 'Display' -> 'Graphic settings'
• Turn on 'Hardware-accelerated GPU scheduling'
• Browse for your internet browser and setup on 'High performance'

To feel the best performance enable GPU for your web browser:

Chrome:

• Type chrome://flags in chrome address bar;
• Look for settings Override software rendering list -> #ignore-gpu-blacklist;
• Make sure Override software rendering list is set to Enabled;
• Relaunch google chrome.

Edge:

• Type edge://settings/system in edge address bar;
• Look for settings Use hardware acceleration when available;
• Turn on;
• Click on Restart button.
  

Firefox:

• Type about:config in firefox address bar;
• Type layers.acceleration.force-enabled in search field;
• Double click on it to turn the value from false to true;
• Relaunch Firefox.

Safari:

GPU is generally enabled by default in Safari

1. From the menu bar, click Safari and then select Preferences;
2. Select the Websites tab;
3. Select WebGL from the list on the left side of the window (you will only see this option if WebGL has been disabled in your browser);
4. If you see <your domain>.moicon.cloud listed on the right, select Allow from the drop-down menu;
5. If you don't see <your domain>.moicon.cloud listed on the right, look for When visiting other websites in the lower-right corner of the window, and select Ask or Allow from the drop-down menu.

To return to the previous state:

Double click on the object.

To return to the previous state:

Press Alt twice to get rid of box select

Or

Reload the page